1. Introduction
Welcome to Dipalsmasala.shop. By Dipal Patel accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.
1. Acceptance of Terms
By accessing or using Dipalsmasala.shop, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
2. User Conduct
You agree not to engage in any activity that disrupts, damages, or interferes with the proper functioning of the website or its services.
You also agree not to use the website for any unlawful, fraudulent, abusive, or harmful purpose.
3. Product Information
We make every effort to display accurate product names, descriptions, images, prices, ingredients, and availability. However, slight variations may occur due to packaging updates, photography, or stock availability.
Dipalsmasala.shop reserves the right to correct any errors, update product details, change prices, or cancel orders in case of incorrect information displayed on the website.
4. Intellectual Property
All content, images, logos, product descriptions, graphics, designs, and materials available on Dipalsmasala.shop are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any content from this website without prior written permission from Dipalsmasala.shop.
5. Limitation of Liability
Dipalsmasala.shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your access to or use of the website, products, or services.
We are not responsible for delays caused by courier partners, natural events, government restrictions, incorrect delivery details provided by customers, or circumstances beyond our control.
6. Indemnification
You agree to indemnify and hold Dipalsmasala.shop harmless from any claims, losses, liabilities, damages, costs, or expenses arising out of your use of the website, violation of these Terms and Conditions, or misuse of our products or services.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts of Gujarat, India.
Refund Policy
1. Eligibility for Refunds
Refunds are available only for products that are returned in their original condition within 7 days of delivery.
To be eligible for a refund, the product must be unused, unopened, sealed, and in the same condition in which it was received.
Refunds will not be provided for products that have been opened, used, damaged after delivery, or returned without original packaging.
2. Refund Process
To request a refund, customers must contact our customer support team within 7 days of receiving the order.
Refund requests must include the order number, customer name, registered mobile number or email address, product details, reason for refund, and clear photos or videos if the product is damaged, defective, or incorrect.
Refund requests can be sent to:
Email: support@dipalsmasala.shop
3. Refund Timeframe
Once the returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If the refund is approved, the amount will be processed to the original payment method or beneficiary bank account within 7 to 10 business days.
The actual time taken for the amount to reflect in your account may depend on your bank, payment gateway, or card provider.
4. Exchanges
We only replace items if they are defective, damaged, expired, leaking, wrongly delivered, or missing from the order.
In case of an approved exchange, we will initiate the exchange process within 2 business days after verification.
The replacement product will be delivered within 5 to 7 business days, depending on the customer’s location and courier availability.
Return Policy
1. Eligibility for Returns
To be eligible for a return, the product must be unused, unopened, sealed, and in the same condition that you received it.
The product must also be returned in its original packaging along with the invoice or order confirmation.
Due to hygiene and food safety reasons, opened or partially used food products, masalas, spices, powders, mixes, and edible items are not eligible for return unless they are defective, expired, damaged, or incorrectly delivered.
2. Return Process
To initiate a return, please contact our customer support team within 7 days of receiving your order.
You must provide your order number, product details, reason for return, and supporting photos or videos where applicable.
Our team will review your request and confirm whether the return is approved.
3. Return Shipping
Customers are responsible for paying return shipping costs unless the product received is damaged, defective, expired, or incorrect.
If the return is due to an error from Dipalsmasala.shop, we will arrange reverse pickup or reimburse reasonable return shipping charges.
Shipping costs are non-refundable unless the return is approved due to our error.
4. Return Timeframe
Once the returned product is received and inspected, we will confirm the approval or rejection of the return within 2 business days.
In case of an approved return for replacement, the replacement product will be delivered within 5 to 7 business days.
In case of an approved return for refund, the refund will be processed within 7 to 10 business days.
Shipping Policy
1. Shipping Rates
Shipping charges are calculated based on the weight of the order, delivery location, and shipping method.
The final shipping cost will be displayed at checkout before the order is confirmed.
Free shipping may be offered on selected orders, promotional campaigns, or minimum order values as decided by Dipalsmasala.shop.
2. Shipping Times
Orders are usually processed within 1 to 2 business days after payment confirmation.
Domestic orders within India are typically shipped and delivered within 5 to 7 business days.
Delivery timelines may vary depending on the customer’s location, courier partner availability, public holidays, weather conditions, strikes, or other circumstances beyond our control.
3. International Shipping
We offer international shipping to selected countries where service is available at checkout.
International orders are generally delivered within 10 to 21 business days.
Customs duties, import taxes, clearance charges, or any other fees charged by the destination country shall be the responsibility of the customer.
Dipalsmasala.shop is not responsible for delays caused by customs clearance or international courier restrictions.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number through email, SMS, or WhatsApp.
You can use the tracking number to check the delivery status of your order.
5. Incorrect Address
Customers are responsible for providing accurate shipping details at the time of placing the order.
Dipalsmasala.shop shall not be responsible for failed deliveries, delays, or additional charges caused by incorrect or incomplete address details provided by the customer.
Privacy Policy
1. Information We Collect
At Dipalsmasala.shop, we may collect personal information such as your name, email address, phone number, billing address, shipping address, order details, and payment-related information when you place an order, create an account, contact us, or subscribe to updates.
We do not store full card details, UPI PINs, banking passwords, or sensitive payment credentials on our website.
2. How We Use Your Information
We use your information to process and deliver your orders, confirm payments, communicate order updates, provide customer support, improve our website and services, prevent fraud, and send promotional updates where permitted.
3. Cookies
We use cookies to improve your browsing experience, personalize website content, analyze website traffic, and understand how visitors use our website.
You may disable cookies through your browser settings. However, some website features may not work properly without cookies.
4. Data Security
We take reasonable precautions to protect your personal information both online and offline.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we try to protect your personal information, we cannot guarantee absolute security.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted service providers such as courier partners, payment gateways, website hosting providers, analytics tools, and customer support services only for the purpose of operating our business and fulfilling your orders.
6. Marketing Communication
By using our website or placing an order, you may receive order-related messages, promotional offers, or service updates from Dipalsmasala.shop.
You may opt out of promotional communication at any time by contacting us at support@dipalsmasala.shop.
7. Changes to This Privacy Policy
Dipalsmasala.shop reserves the right to update or change this Privacy Policy at any time.
Any updates will be posted on this page with the revised effective date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
For any questions regarding these Terms and Conditions, Refund Policy, Return Policy, Shipping Policy, or Privacy Policy, please contact us at:
Dipalsmasala.shop
Email: support@dipalsmasala.shop
Business Location: Gujarat, India